Refund policy
Return & Refund Policy
At Wild Alaska Skincare, we make our products in small batches and stand behind what we put in the jar.
Because these are personal-care products, we do not accept traditional returns or exchanges on opened, used, or final-sale items. But if something genuinely isn’t right, we want to hear about it.
30-Day Product Confidence
If a product genuinely isn’t working for your skin, contact us within 30 days of delivery.
Please include your order number, a brief description of what happened, and photos of the product and container if requested.
This is not an unlimited-use return policy. Products that are empty or substantially used, used contrary to directions, or returned because of scent preference, texture preference, or a change of mind are not eligible.
After reviewing your request, we may offer product-use guidance, a replacement, store credit, or a refund when appropriate.
Damaged, Incorrect, or Missing Orders
If your order arrives damaged, incorrect, or missing an item, contact us within 5 days of delivery.
Please include your order number, a brief description of the issue, and clear photos of the product, packaging, and shipping box when applicable.
Once reviewed, we may arrange a replacement, store credit, refund, or another appropriate solution.
Skin Reactions or Product Concerns
Everyone’s skin is different. If you experience an unexpected skin reaction or have a concern about how a product is working for you, contact us within 30 days of delivery.
We’ll review the situation individually and may offer product-use guidance, a replacement, store credit, refund, or another appropriate solution.
Please review our Allergy & Patch-Test Notice and Cosmetic Use & Medical Disclaimer before use.
What Isn’t Covered
- Scent preference
- Texture preference
- Change of mind
- Products that are empty or substantially used
- Misuse or use contrary to product directions
Contact Us
For help with an order, email info@wildalaskaskincare.com with your name, order number, and a brief description of the issue.
<div class="dynamic-checkout__content" id="dynamic-checkout-cart" data-shopify="dynamic-checkout-cart"> <shopify-accelerated-checkout-cart wallet-configs="[{"supports_subs":true,"supports_def_opts":false,"name":"shop_pay","wallet_params":{"shopId":59320926414,"merchantName":"Wild Alaska Skincare","personalized":true}},{"supports_subs":true,"supports_def_opts":false,"name":"paypal","wallet_params":{"shopId":59320926414,"countryCode":"US","merchantName":"Wild Alaska Skincare","phoneRequired":true,"companyRequired":false,"shippingType":"shipping","shopifyPaymentsEnabled":true,"hasManagedSellingPlanState":false,"requiresBillingAgreement":false,"gatewayType":"MANAGED","merchantId":"FNJKFLCKL72XQ","sdkUrl":"https://www.paypal.com/sdk/js?components=buttons\u0026commit=false\u0026currency=USD\u0026locale=en_US\u0026client-id=AbasDhzlU0HbpiStJiN1KRJ_cNJJ7xYBip7JJoMO0GQpLi8ePNgdbLXkC7_KMeyTg8tnAKW4WKrh9qmf\u0026merchant-id=FNJKFLCKL72XQ\u0026intent=authorize","serviceableCountryCodes":["AC","AD","AE","AF","AG","AI","AL","AM","AO","AR","AT","AU","AW","AX","AZ","BA","BB","BD","BE","BF","BG","BH","BI","BJ","BL","BM","BN","BO","BQ","BR","BS","BT","BW","BY","BZ","CA","CC","CD","CF","CG","CH","CI","CK","CL","CM","CN","CO","CR","CV","CW","CX","CY","CZ","DE","DJ","DK","DM","DO","DZ","EC","EE","EG","EH","ER","ES","ET","FI","FJ","FK","FO","FR","GA","GB","GD","GE","GF","GG","GH","GI","GL","GM","GN","GP","GQ","GR","GS","GT","GW","GY","HK","HN","HR","HT","HU","ID","IE","IL","IM","IN","IO","IQ","IS","IT","JE","JM","JO","JP","KE","KG","KH","KI","KM","KN","KR","KW","KY","KZ","LA","LB","LC","LI","LK","LR","LS","LT","LU","LV","LY","MA","MC","MD","ME","MF","MG","MK","ML","MM","MN","MO","MQ","MR","MS","MT","MU","MV","MW","MX","MY","MZ","NA","NC","NE","NF","NG","NI","NL","NO","NP","NR","NU","NZ","OM","PA","PE","PF","PG","PH","PK","PL","PM","PN","PS","PT","PY","QA","RE","RO","RS","RU","RW","SA","SB","SC","SD","SE","SG","SH","SI","SJ","SK","SL","SM","SN","SO","SR","SS","ST","SV","SX","SZ","TA","TC","TD","TF","TG","TH","TJ","TK","TL","TM","TN","TO","TR","TT","TV","TW","TZ","UA","UG","UM","US","UY","UZ","VA","VC","VE","VG","VN","VU","WF","WS","XK","YE","YT","ZA","ZM","ZW"]}}]" access-token="061eeb3aee69671700996a78e8b40c0e" buyer-country="US" buyer-locale="en" buyer-currency="USD" shop-id="59320926414" cart-id="eedc5dc9aecc859c5d3f625e08ca2a9e" enabled-flags="["370070f3"]" > <div class="wallet-button-wrapper"> <ul class='wallet-cart-grid wallet-cart-grid--skeleton' role="list" data-shopify-buttoncontainer="true"> <li data-testid='grid-cell' class='wallet-cart-button-container'><div class='wallet-cart-button wallet-cart-button__skeleton' role='button' disabled aria-hidden='true'> </div></li><li data-testid='grid-cell' class='wallet-cart-button-container'><div class='wallet-cart-button wallet-cart-button__skeleton' role='button' disabled aria-hidden='true'> </div></li> </ul> </div> </shopify-accelerated-checkout-cart> </div>